1:1 Private Lesson (M-TH sessions)

Cancellation Policy

We understand that plans may change, and circumstances can arise that require the cancellation of scheduled lessons. To maintain the quality of our private swim lessons and accommodate the needs of all our clients, we have established the following cancellation policy: 30-Day Notice Requirement: * To cancel or reschedule your private lesson, we require a minimum of 30 days' notice prior to the scheduled date. This allows us to manage our schedule efficiently. Refund Percentage: * If you provide a 30-day notice or more, a refund of 50% of the total fee paid will be issued. Cancellation Within 30 Days: * Cancellations made less than 30 days before the scheduled private lesson date will not be eligible for any refund. The full fee paid will be retained by Swim 515. Rescheduling: * If you wish to reschedule your private lesson and provide a minimum of 30 days' notice, we will make every effort to accommodate your request without additional charges, subject to availability. Failure to Attend: * If you fail to attend the scheduled private lesson without providing prior notice, the full amount paid will be retained, and no refund will be issued. Refund Processing: * Refunds, if applicable, will be processed within 7 days of the cancellation notice. Communication: * Cancellation or rescheduling requests must be communicated directly to Swm 515. The effective date of cancellation is the date on which the communication is received. Exceptional Circumstances: * In the case of documented exceptional circumstances, Swim 515 reserves the right to review and potentially waive the cancellation fee. We appreciate your understanding and cooperation. This policy ensures the availability of our services to all clients. Thank you!

Contact Details

• 4223 129th Street, Urbandale, IA, USA